Terms of service
Welcome to Taniva.co.uk. These Terms of Service set out the rules and conditions for using our website and purchasing products from us.
By accessing our website, placing an order, or using any part of our service, you agree to be bound by these Terms of Service. Please read them carefully before making a purchase.
1. About Us
Taniva.co.uk is a UK-based online store selling nasal tanners and tanning-related products.
Throughout these Terms, “we”, “us”, and “our” refer to Taniva.co.uk. “You” and “your” refer to the customer, website visitor, or person using our services.
2. Use of Our Website
By using our website, you agree that you will:
- Use the website only for lawful purposes
- Provide accurate and complete information when placing an order
- Not misuse, damage, interfere with, or attempt to gain unauthorised access to our website
- Not use our website for fraudulent, harmful, or illegal activity
- Not copy, reproduce, or use our website content without permission
We reserve the right to restrict, suspend, or terminate access to our website if we believe these Terms have been breached.
3. Age Restriction
Our products are intended for adults only.
By placing an order on Taniva.co.uk, you confirm that you are at least 18 years old and legally able to purchase products from our website.
We reserve the right to cancel or refuse any order where we believe the customer does not meet this requirement.
4. Product Information
We aim to ensure that all product descriptions, images, prices, and availability details on our website are accurate and up to date.
However, we do not guarantee that all information will always be free from errors. Product packaging, appearance, ingredients, or presentation may vary slightly from images shown on the website.
It is your responsibility to read all product information, warnings, instructions, and suitability details before purchasing or using any product.
5. Health & Safety Disclaimer
Products sold on Taniva.co.uk are not intended to diagnose, treat, cure, or prevent any medical condition.
You should use all products responsibly and strictly in accordance with the instructions provided. You are responsible for checking whether a product is suitable for you before use.
If you have any medical condition, are taking medication, are pregnant, breastfeeding, have allergies, or are unsure whether a product is suitable for you, you should seek professional advice before purchasing or using the product.
Taniva.co.uk accepts no responsibility for misuse, incorrect use, or failure to follow product instructions.
6. Orders
When you place an order, you are making an offer to purchase the selected products in accordance with these Terms.
After placing an order, you may receive an order confirmation email. This confirms that we have received your order, but it does not mean that your order has been accepted.
We reserve the right to refuse, cancel, or limit any order at our discretion, including where:
- A product is unavailable
- There is an error in pricing or product information
- Payment cannot be authorised
- We suspect fraudulent or unauthorised activity
- The order breaches these Terms
- We are unable to deliver to the address provided
If an order is cancelled after payment has been taken, we will issue a refund where appropriate.
7. Pricing & Payment
All prices are listed in GBP (£) unless stated otherwise.
We reserve the right to change prices at any time without prior notice. Price changes will not affect orders that have already been accepted.
Payment must be made in full at the time of placing your order. We use secure third-party payment providers to process transactions. We do not store full payment card details on our website.
You agree to provide current, complete, and accurate payment and billing information.
8. Delivery
We aim to dispatch and deliver orders within the estimated timeframes shown on our website. Delivery times are estimates only and are not guaranteed.
We are not responsible for delays caused by couriers, postal services, customs, incorrect delivery information, or events outside our reasonable control.
You are responsible for providing accurate delivery details at checkout. If an order is returned to us due to an incorrect address, failed delivery attempt, or refusal to accept delivery, additional delivery charges may apply.
Risk in the products passes to you once the order has been delivered to the address provided.
9. Returns & Refunds
Returns and refunds are handled in accordance with our Returns & Refunds Policy.
Due to the personal-use and hygiene-sensitive nature of our products, we only accept returns where the product is unused, unopened, fully sealed, in its original packaging, and in the exact condition it was supplied.
Any product that has been opened, used, unsealed, damaged, tampered with, altered, or returned in any condition different from how it was provided will not be eligible for a return or refund.
This does not affect your statutory rights where goods are faulty, not as described, or not fit for purpose.
10. Cancellations
Orders can only be cancelled before they have been processed or dispatched.
Once an order has been dispatched, it cannot be cancelled and must follow our returns process, where eligible.
We reserve the right to cancel an order before dispatch if there is an issue with payment, stock availability, product information, suspected fraud, or any breach of these Terms.
11. Customer Responsibilities
By purchasing from Taniva.co.uk, you agree that:
- You are responsible for ensuring products are suitable for your intended use
- You will follow all product instructions and warnings
- You will not misuse or resell products in a misleading or unlawful way
- You will provide accurate account, billing, and delivery information
- You will contact us promptly if there is an issue with your order
You are responsible for any consequences arising from incorrect use, misuse, or failure to follow product guidance.
12. Intellectual Property
All content on Taniva.co.uk, including text, images, logos, product descriptions, graphics, branding, layout, and website design, belongs to Taniva.co.uk or its licensors unless stated otherwise.
You may not copy, reproduce, distribute, modify, publish, or use any content from our website for commercial purposes without our prior written permission.
13. Third-Party Links
Our website may contain links to third-party websites, platforms, or services.
These links are provided for convenience only. We are not responsible for the content, policies, security, or practices of any third-party websites.
Accessing third-party links is done at your own risk.
14. Limitation of Liability
To the fullest extent permitted by law, Taniva.co.uk shall not be liable for any indirect, incidental, special, or consequential loss arising from your use of our website, products, or services.
We do not exclude or limit liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, or any liability that cannot be excluded under UK law.
Nothing in these Terms affects your statutory consumer rights.
15. Website Availability
We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be uninterrupted, secure, error-free, or available at all times.
We may suspend, withdraw, update, or change any part of the website without notice.
16. Privacy
Your personal information will be handled in accordance with our Privacy Policy.
By using our website, you agree to the collection and use of your information as described in our Privacy Policy.
17. Changes to These Terms
We may update or amend these Terms of Service from time to time to reflect changes in our business, website, products, or legal requirements.
Any updates will be posted on this page with a revised “Last updated” date.
Your continued use of the website after any changes means you accept the updated Terms.
18. Governing Law
These Terms of Service are governed by and interpreted in accordance with the laws of England and Wales.
Any disputes relating to these Terms, our website, or your purchase from Taniva.co.uk will be subject to the courts of England and Wales, unless applicable consumer law provides otherwise.