Shipping policy
At Taniva.co.uk, we aim to process and deliver all orders as quickly and efficiently as possible. Please read our Shipping Policy before placing an order.
1. Order Processing
Orders are processed during normal business days, excluding weekends and UK bank holidays.
We aim to process orders promptly, but processing times may vary during busy periods, promotions, or circumstances outside our control.
Once your order has been dispatched, you will receive a confirmation email with your delivery details, where applicable.
2. Delivery Locations
We currently deliver to addresses within the United Kingdom.
It is the customer’s responsibility to ensure that all delivery details provided at checkout are accurate and complete.
3. Delivery Times
Estimated delivery times will be shown at checkout or on our website where applicable.
Delivery times are estimates only and are not guaranteed. Delays may occur due to courier issues, high order volumes, incorrect delivery information, weather conditions, or other circumstances outside our control.
4. Shipping Costs
Shipping costs are calculated at checkout and may vary depending on the delivery method selected, order value, and delivery location.
Any applicable shipping charges will be clearly displayed before you complete your purchase.
5. Failed or Missed Deliveries
If a delivery attempt is missed, refused, or cannot be completed due to incorrect or incomplete delivery information, the customer may be responsible for any additional delivery or return charges.
If an order is returned to us by the courier, we may deduct any delivery or return costs from any refund due.
6. Lost, Delayed, or Damaged Orders
If your order has not arrived within the expected delivery timeframe, or arrives damaged, please contact us so we can investigate the issue with the courier.
For damaged items, we may request photos of the product, packaging, and delivery label before offering a suitable resolution.
7. Order Changes
Once an order has been placed, we cannot guarantee that delivery details can be changed before dispatch.
Please ensure all information is correct before completing your order.
8. Contact Us
For any questions regarding shipping or delivery, please reach out to our support team using the contact information provided on our website.