Privacy policy

Last updated: 14 May 2026

This Privacy Policy explains how Taniva.co.uk collects, uses, stores, and protects your personal information when you visit our website, place an order, contact us, or use our services.

This policy is written in line with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you agree to the way we handle your personal information as described in this Privacy Policy.

1. Who We Are

Taniva.co.uk is a UK-based online store selling nasal tanners and tanning-related products.

For the purposes of UK data protection law, Taniva.co.uk is the data controller responsible for the personal information collected through this website.

2. Information We Collect

When you use our website or place an order, we may collect the following information:

  • Your full name
  • Billing address
  • Delivery address
  • Email address
  • Phone number
  • Order details
  • Payment details
  • Customer account information, if you create an account
  • Customer service messages or enquiries
  • IP address
  • Device and browser information
  • Website usage information
  • Marketing preferences

Payment information is processed securely through our payment providers. We do not store full card details on our website.

3. How We Collect Your Information

We may collect personal information when you:

  • Visit or browse our website
  • Place an order
  • Create a customer account
  • Contact us directly
  • Sign up to receive marketing emails
  • Interact with our website, adverts, or social media
  • Use cookies or similar tracking technologies

4. How We Use Your Information

We use your personal information to operate our business and provide our services. This includes:

  • Processing and fulfilling orders
  • Taking and managing payments
  • Delivering products to you
  • Sending order confirmations and delivery updates
  • Responding to customer enquiries
  • Handling returns, refunds, and complaints
  • Preventing fraud and protecting our website
  • Improving our website, products, and customer experience
  • Sending marketing communications, where permitted
  • Meeting legal, tax, accounting, and regulatory obligations

5. Lawful Bases for Processing

Under UK GDPR, we must have a lawful basis for using your personal information. We may rely on the following lawful bases:

Contract

We process your information where it is necessary to fulfil your order, take payment, deliver your products, and provide customer support.

Legal Obligation

We may process your information where required by UK law, including for tax, accounting, consumer protection, and regulatory purposes.

Legitimate Interests

We may process your information where necessary for our legitimate business interests, such as improving our services, preventing fraud, managing enquiries, and protecting our business.

Consent

We may rely on your consent for certain marketing communications or non-essential cookies. You can withdraw your consent at any time.

6. Marketing Communications

If you choose to sign up for marketing communications, we may send you emails about our products, offers, updates, and promotions.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.

We will not sell your personal information to third parties for marketing purposes.

7. Cookies

Our website may use cookies and similar technologies to help the website function properly, improve your browsing experience, analyse website traffic, and support marketing activity.

Cookies may collect information such as your IP address, device type, browser type, pages visited, and how you interact with our website.

Some cookies are essential for the website to work. Other cookies, such as analytics or advertising cookies, may require your consent.

You can manage or disable cookies through your browser settings. However, some parts of the website may not work properly if cookies are disabled.

8. Sharing Your Information

We may share your personal information with trusted third parties where necessary to provide our services and operate our business. This may include:

  • Shopify or our ecommerce platform provider
  • Payment processors
  • Delivery and courier companies
  • Email and marketing service providers
  • Website hosting providers
  • Analytics providers
  • Fraud prevention services
  • Professional advisers, such as accountants or legal advisers
  • Regulators, authorities, or law enforcement where required by law

We only share personal information where necessary and expect all third parties to handle your information securely and in accordance with UK data protection law.

9. International Data Transfers

Some of our service providers may process or store personal information outside the United Kingdom.

Where this happens, we will take appropriate steps to ensure your personal information is protected in accordance with UK data protection requirements.

10. How Long We Keep Your Information

We only keep your personal information for as long as necessary for the purposes it was collected.

This may include keeping information to:

  • Fulfil your order
  • Provide customer support
  • Maintain business records
  • Comply with legal and tax obligations
  • Resolve disputes
  • Prevent fraud
  • Enforce our terms and policies

Order and transaction records may be kept for legal, accounting, and tax purposes.

Marketing information will be kept until you unsubscribe or withdraw your consent.

11. How We Protect Your Information

We take reasonable steps to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no website, online platform, or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping any account login details confidential.

12. Your Rights Under UK Data Protection Law

Under UK data protection law, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Request restriction of how we use your information
  • Object to certain types of processing
  • Request transfer of your personal information
  • Withdraw consent where we rely on consent
  • Complain to the UK Information Commissioner’s Office

We may need to verify your identity before responding to a request.

13. Children’s Privacy

Our website and products are intended for adults only.

We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take appropriate steps to delete it.

14. Third-Party Links

Our website may include links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing any personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements, or how we handle personal information.

Any updates will be posted on this page with a revised “Last updated” date.